How to File a Complaint

- - -     Make Ready Your Info     - - -

Steps

1. Gather all the details related to your issue, such as dates, names, and any supporting documents.

2. Have your contact information (email, phone number) ready to enter.

3. Ensure that you clearly understand the problem you want to report.

- - -     Fill the Complaint Form     - - -

Steps

1. Go to the "Complaint Form" section on the platform.

2. Enter your personal details (name, address, contact information).

3. Describe your issue clearly in the space provided.

4. Upload any supporting documents or images, if necessary.

5. Double-check everything before submitting the form.

- - -     Track Your Complaint     - - -

Steps

1. Once your complaint is submitted, you’ll receive a tracking number or ID.

2. Visit the "Track Form" page and use your details to check the status of your complaint.

3. You will receive updates on the progress of your complaint through notifications.

4. If needed, you can contact the support team for more information using the platform’s communication options.

Contacts

For more information contact:

Mr. Anthony Gbenga Oshin

Ag. National Coordinator

SERVICOM HQ
Phase 3, Federal Secretariat, Shehu Shagari way, Abuja, FCT, Nigeria.
P.M.B 622, Garki, Abuja
 
Mr. Igwe Casmir

Head ICT

SERVICOM HQ
Phase 3, Federal Secretariat, Shehu Shagari way, Abuja, FCT, Nigeria.
P.M.B 622, Garki, Abuja
0902 144 1458

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Federal Government of Nigeria
World Bank
SERVICOM Nigeria
Federal Government of Nigeria
World Bank
SERVICOM Nigeria

Complaints can be collected on-site by users and recorded in this pre-formatted Excel file. Each row in the file represents a single complaint. Once completed, the file can be imported into the Efeedback Management Platform, where complaints will be managed as usual.

This platform unifies project GM management, improving efficiency and transparency.
It automates tasks, streamlines workflows, and facilitates real-time communication among Grievance Officers, ensuring timely and effective resolution of complaints across all channels.
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