Overview
The Nigeria E-GM Feedback Platform ("Platform", "we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Notice explains how we collect, use, share, and protect information when you use our platform to file complaints, track grievances, or interact with our services.
By using our platform, you consent to the collection and use of your information as described in this Privacy Notice. We encourage you to read this notice carefully to understand our practices regarding your personal data.
Key Principles
Our data handling is guided by principles of transparency, accountability, data minimization, and purpose limitation. We only collect information necessary for providing our services and improving public service delivery.
How We Use Your Information
We use the information we collect for the following purposes:
Primary Purposes
- Service Delivery: Processing and tracking your complaints and grievances
- Communication: Sending updates, responses, and notifications about your complaints
- Identity Verification: Confirming your identity for security purposes
- Case Management: Assigning, prioritizing, and managing complaint resolution
Secondary Purposes
- Platform Improvement: Analyzing usage patterns to enhance user experience
- Security: Protecting against fraud, abuse, and unauthorized access
- Legal Compliance: Meeting regulatory and legal obligations
- Research and Analytics: Improving public service delivery (anonymized data only)
Data Minimization Principle
We only collect and process personal information that is necessary for the specific purposes outlined above. We do not use your data for commercial marketing or advertising purposes.
Data Sharing and Disclosure
When We Share Information
We may share your personal information in the following circumstances:
Authorized Recipients
- Government Agencies: Relevant ministries, departments, and agencies for complaint resolution
- Grievance Officers: Designated officials responsible for handling your specific complaint
- Service Providers: Third-party vendors who assist in platform operation (under strict confidentiality agreements)
- Legal Authorities: When required by law, court order, or legal process
Data Protection Measures
All authorized recipients are bound by:
- Strict confidentiality agreements
- Data protection and security requirements
- Purpose limitation (data only used for complaint resolution)
- Retention period restrictions
We Do Not
- Sell or rent your personal information to third parties
- Share information for commercial purposes
- Disclose information without proper authorization
- Transfer data outside Nigeria without adequate safeguards
Data Security
We implement comprehensive security measures to protect your personal information:
Technical Safeguards
- Encryption: All data transmission and storage uses industry-standard encryption
- Access Controls: Role-based access with multi-factor authentication
- Firewalls and Monitoring: 24/7 security monitoring and intrusion detection
- Regular Updates: System patches and security updates
Administrative Safeguards
- Employee training on data protection and privacy
- Background checks for personnel with data access
- Regular security audits and assessments
- Incident response and breach notification procedures
Physical Safeguards
- Secure data centers with restricted access
- Environmental controls and backup systems
- Secure disposal of physical media
Data Breach Response
In the unlikely event of a data breach, we will notify affected users and relevant authorities within 72 hours, as required by law, and take immediate steps to mitigate any potential harm.
Your Privacy Rights
You have several rights regarding your personal information:
Access and Information
- Right to Access: Request copies of your personal data we hold
- Right to Information: Understand how your data is being processed
- Data Portability: Receive your data in a structured, machine-readable format
Control and Correction
- Right to Rectification: Correct inaccurate or incomplete personal data
- Right to Erasure: Request deletion of your personal data (subject to legal requirements)
- Right to Restriction: Limit how we process your data in certain circumstances
Exercising Your Rights
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within 30 days and may require verification of your identity.
| Request Type |
Processing Time |
Requirements |
| Data Access Request |
30 days |
Identity verification |
| Data Correction |
15 days |
Proof of correct information |
| Data Deletion |
30 days |
Valid legal grounds |
Cookies and Tracking Technologies
What Are Cookies
Cookies are small text files stored on your device when you visit our platform. We use cookies to enhance your experience and improve our services.
Types of Cookies We Use
- Essential Cookies: Necessary for platform functionality and security
- Performance Cookies: Help us understand how users interact with our platform
- Functional Cookies: Remember your preferences and settings
- Security Cookies: Protect against fraud and maintain session security
Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may affect platform functionality. Essential cookies cannot be disabled as they are necessary for security and basic operation.
Third-Party Cookies
We do not use third-party advertising or tracking cookies. Any third-party cookies are limited to essential services like security and platform functionality.
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this Privacy Notice:
Retention Periods
- Active Complaints: Until resolution and closure
- Resolved Complaints: 7 years for legal and administrative purposes
- Contact Information: 3 years after last platform interaction
- Technical Logs: 12 months for security purposes
- Cookies: As specified in cookie settings (typically 1-12 months)
Secure Disposal
When retention periods expire, we securely delete or anonymize your personal information using industry-standard methods to prevent unauthorized recovery.
Children's Privacy
Our platform is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:
- Post the updated Privacy Notice on our platform
- Notify users via email or platform notification
- Provide a summary of key changes
- Allow a reasonable period for review before changes take effect
We encourage you to review this Privacy Notice periodically to stay informed about how we protect your information.
Last Updated: May 30, 2025
This Privacy Notice is effective as of the date listed above and applies to all users of the Nigeria E-GM Feedback Platform.
