Frequently Asked Questions

Find answers to common questions about the Nigeria E-GM Feedback Platform. Can't find what you're looking for? Contact our support team.

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What is the Nigeria E-GM Feedback Platform?

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The Nigeria E-GM Feedback Platform is a powerful tool designed to improve public service delivery by fostering transparency, efficiency, and accountability in handling grievances. It streamlines the process of submitting and tracking complaints while ensuring timely resolution.

How can I file a complaint?

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To file a complaint, gather your information, navigate to the "How to File a Complaint" section, fill out the complaint form on the platform with all relevant details, and submit it along with any supporting documents. You'll receive a tracking number upon successful submission.

What information do I need to file a complaint?

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You need specific details related to your issue, including relevant dates, names of individuals or departments involved, a clear description of the problem, and any supporting documents. Additionally, provide your accurate contact information for follow-up communications.

How do I track my complaint?

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After submitting your complaint, you will receive a unique tracking number via email or SMS. Use this tracking number on the 'Track Complaint' page to check the real-time status of your complaint, view updates, and see any responses from the relevant authorities.

What is the response time for complaints?

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The platform promises an initial response time of 48 hours for all complaints submitted. This ensures prompt acknowledgment of your concerns. However, the complete resolution time may vary depending on the complexity and nature of your complaint.

Can I upload documents when filing a complaint?

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Yes, you can upload supporting documents, images, or other relevant files when filling out the complaint form. These documents help provide context and evidence for your complaint, leading to more effective resolution. Supported formats include PDF, JPG, PNG, and common document types.

Who can I contact for more information?

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For more information and support, you can contact our dedicated team members: Mrs. Ngozi Femi or Mr. John Bala at their respective offices in Abuja. Contact details are available in the "Contacts" section of the platform.

What types of complaints can be filed?

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You can file any complaint related to public service delivery that you believe needs attention or resolution. This includes issues with government services, public utilities, administrative processes, service quality, or any other matter affecting public service effectiveness.

Is there a way to communicate with the support team?

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Yes, the platform provides multiple communication options to contact the support team. You can reach out through the contact form, email, phone, or visit our offices in Abuja. Our support team is ready to assist you with any questions or concerns about using the platform.

How does the platform ensure complaints are not overlooked?

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The platform streamlines workflows through automation and provides Grievance Officers with tools to effectively track, assign, and prioritize cases. This systematic approach ensures that no complaint is overlooked and all issues receive appropriate attention within the promised timeframes.

Complaints can be collected on-site by users and recorded in this pre-formatted Excel file. Each row in the file represents a single complaint. Once completed, the file can be imported into the Efeedback Management Platform, where complaints will be managed as usual.

This platform unifies project GM management, improving efficiency and transparency.
It automates tasks, streamlines workflows, and facilitates real-time communication among Grievance Officers, ensuring timely and effective resolution of complaints across all channels.
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