Pilot Projects

Monitor grievance mechanism across our pilot projects. Track progress, analyze trends, and ensure effective resolution of citizen concerns.

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Active Projects

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Total Grievances

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Resolved Cases

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Resolution Rate

[{"uid":"795940b98f54464131c89f7532fee6e8","id":"P0000","title":"Additional Financing for Adolescent Girls Initiative for Learning and Empowerment","description":"","status":"pending","grievancesResolved":0,"grievancesUnresolved":0,"grievancesReceived":0},{"uid":"a64be7709736a7ca966425aed0a803f8","id":"P0000","title":"Additional Financing for MCRP","description":"","status":"pending","grievancesResolved":0,"grievancesUnresolved":0,"grievancesReceived":0},{"uid":"3dcaf2572785e04afa3e963ed6b7d577","id":"P170664","title":"Adolescent Girls Initiative for Learning and Empowerment (AGILE)","description":"To empower adolescent girls through secondary education and market relevant skills training","status":"active","grievancesResolved":473,"grievancesUnresolved":59,"grievancesReceived":532},{"uid":"c90d56f6537c02e6a6a1485f65aed788","id":"P175237","title":"Agro-Climatic Resilience in Semi-Arid Landscapes (ACReSAL)","description":"Supporting climate resilience and sustainable land management in Nigeria's semi-arid regions through community-based interventions and capacity building.","status":"active","grievancesResolved":349,"grievancesUnresolved":5,"grievancesReceived":354},{"uid":"18ac27327bd5d30afd54a6359d35452a","id":"P173309","title":"Better Education Service Delivery for All","description":"To increase equitable access for out-of-school children and improve literacy in focus states, and strengthen accountability for results, in basic education in Nigeria","status":"pending","grievancesResolved":0,"grievancesUnresolved":0,"grievancesReceived":0},{"uid":"286883b0cecd4f66035ba342b144a936","id":"P160430","title":"Better Education Service Delivery for All Operation Additional Financing","description":"To increase equitable access for out-of-school children and improve literacy in focus states, and strengthen accountability for results, in basic education in Nigeria","status":"pending","grievancesResolved":0,"grievancesUnresolved":0,"grievancesReceived":0},{"uid":"0f3763d6eec96a5f76ed17ee8c5265fd","id":"P508383","title":"Building Resilient Digital Infrastructure for Growth (Bridge)","description":"To expand inclusive use of high quality and climate resilient broadband internet in selected unserved and underserved areas of Nigeria","status":"pending","grievancesResolved":0,"grievancesUnresolved":0,"grievancesReceived":0},{"uid":"0260a4c94700c4eaf8354adc3a6d3c62","id":"P0000","title":"Fiscal Governance and Institutions Project","description":"","status":"pending","grievancesResolved":0,"grievancesUnresolved":0,"grievancesReceived":0},{"uid":"438fd8681ada5d101fd858f59b111896","id":"P0000","title":"Fostering Inclusive Finance For MSMEs in Nigeria (FINCLUDE)","description":"","status":"pending","grievancesResolved":0,"grievancesUnresolved":0,"grievancesReceived":0},{"uid":"d5385cc3f632c7b9a6f2f0a8348afe02","id":"P507001","title":"HOPE for Quality Basic Education for All","description":"To improve foundational learning outcomes, increase access to basic education and enhance education systems in participating States","status":"pending","grievancesResolved":0,"grievancesUnresolved":0,"grievancesReceived":0},{"uid":"534198b935131486c6c0c552c1dd3a21","id":"P0000","title":"Innovation Development and Effectiveness in the Acquisition of Skills (IDEAS) Project","description":"","status":"pending","grievancesResolved":0,"grievancesUnresolved":0,"grievancesReceived":0},{"uid":"c7ed705e8fc71fb6ed247d3210be9918","id":"P160865","title":"Livestock Productivity and Resilience Support Project (L-PRES)","description":"Improving livestock productivity and climate resilience for pastoralists and agro-pastoralists in northern Nigeria.","status":"pending","grievancesResolved":0,"grievancesUnresolved":0,"grievancesReceived":0},{"uid":"992baf7e7a1b24c12e4fde0b4f8508c9","id":"P0000","title":"M&E for Support for Women's Social and Economic Empowerment through NFWP","description":"","status":"pending","grievancesResolved":0,"grievancesUnresolved":0,"grievancesReceived":0},{"uid":"a928cab9a7aaad91dce3ec1d45d6a42d","id":"P157891","title":"Multi-Sectoral Crisis Recovery Project for North Eastern Nigeria","description":"The objectives of the Multi-Sectoral Crisis Recovery Project are to: (a) support the Government of Nigeria towards rehabilitating and improving critical service delivery infrastructure, improve the livelihood opportunities of conflict and displacement-affected communities, and strengthen social cohesion in the North East Participating States of Borno, Yobe and Adamawa; and (b) in the event of an eligible Crisis or Emergency, to provide immediate and effective response to said Eligible crisis or emergency","status":"pending","grievancesResolved":0,"grievancesUnresolved":0,"grievancesReceived":0},{"uid":"5bd9fc7c0ca01c3bc673b74b737ce923","id":"P176935","title":"National Social Safety Net Program (NASSP) - Phase II","description":"Expand coverage of shock responsive safety net support among the poor and vulnerable and strengthen the national safety net delivery system.","status":"pending","grievancesResolved":0,"grievancesUnresolved":0,"grievancesReceived":0},{"uid":"f6ae42e3487d60b1f0bd4736a3d733dc","id":"P177308","title":"NG Domestic Revenue Mobilization PforR","description":"The Program Development Objective (PDO) is to raise non oil revenues and safeguard oil and gas revenues.","status":"pending","grievancesResolved":0,"grievancesUnresolved":0,"grievancesReceived":0},{"uid":"428e4425c3e4964151d2e57804450e4a","id":"P146330","title":"NG-Electricity Transmission Project","description":"The development objective of the Electricity Transmission Project for Nigeria is to increase the transfer capacity of the transmission network in Nigeria.","status":"pending","grievancesResolved":0,"grievancesUnresolved":0,"grievancesReceived":0},{"uid":"b9d56c353318a494aefb893d0efba98b","id":"P0000","title":"Nigeria - AF Power Sector Recovery Performance Based Operation","description":"","status":"pending","grievancesResolved":0,"grievancesUnresolved":0,"grievancesReceived":0},{"uid":"2c08fa298f0c687475e1cb5025cfed22","id":"P179687","title":"Nigeria Distributed Access to Renewable Energy Scale-up Project","description":"The project development objective (PDO) is to increase private sector led access to reliable electricity services for households, public institutions, and commercial customers in Nigeria, and facilitate increased productive uses of clean electricity.","status":"pending","grievancesResolved":0,"grievancesUnresolved":0,"grievancesReceived":0},{"uid":"46df16a6ed4d96a089df1342b86d52a2","id":"P172891","title":"Nigeria Distribution Sector Recovery Program","description":"The Program Development Objective is to improve financial and technical performance of the electricity distribution companies","status":"pending","grievancesResolved":0,"grievancesUnresolved":0,"grievancesReceived":0},{"uid":"a05215b425b3f427cb9f2d8bc1e35b44","id":"P0000","title":"Nigeria Electrification Project","description":"","status":"pending","grievancesResolved":0,"grievancesUnresolved":0,"grievancesReceived":0},{"uid":"ba46c7d794b6d748a6729832edd0241f","id":"P179447","title":"Nigeria for Women Program - Scale Up Project (NFWP-SU)","description":"Empowering women through economic opportunities, leadership development, and social inclusion across multiple states in Nigeria.","status":"pending","grievancesResolved":0,"grievancesUnresolved":0,"grievancesReceived":0},{"uid":"094ae51708e469d1d794e424e1af69b6","id":"P508003","title":"Nigeria Health Security Program","description":"Increase regional collaboration and health system capacities to prevent, detect and respond to health emergencies in the Federal Republic of Nigeria","status":"pending","grievancesResolved":0,"grievancesUnresolved":0,"grievancesReceived":0},{"uid":"79b218e69bb1e6d422e6029f5240606e","id":"P181476","title":"Nigeria Human Capital Opportunities for Prosperity and Equality (HOPE)","description":"To support the Federal Republic of Nigeria in strengthening financial and human resource management in basic education and primary heath care sectors.","status":"pending","grievancesResolved":0,"grievancesUnresolved":0,"grievancesReceived":0},{"uid":"473824844e9db712b3dd6a9d1440a37c","id":"P0000","title":"Nigeria Improved Child Survival Program for Human Capital MPA","description":"","status":"pending","grievancesResolved":0,"grievancesUnresolved":0,"grievancesReceived":0},{"uid":"e827e7b5f77629ccebf0ec478d94b901","id":"P0000","title":"Nigeria Improved Child Survival Program for Human Capital MPA","description":"","status":"pending","grievancesResolved":0,"grievancesUnresolved":0,"grievancesReceived":0},{"uid":"994ef0e560f9007c8d7b54e61e6a80d5","id":"P180640","title":"Nigeria Rural Access and Agricultural Marketing Project","description":"The project objective is to improve rural access and climate resilience of communities in targeted rural areas and strengthen institutional capacity for management of the rural road network and in case of an Eligible Crisis or Emergency, respond promptly or effectively to it","status":"pending","grievancesResolved":0,"grievancesUnresolved":0,"grievancesReceived":0},{"uid":"1fdbb60080113d3d983ab18c1a1d91b5","id":"P170734","title":"Nigeria Sustainable Urban and Rural Water Supply, Sanitation and Hygiene Program","description":"The Project Development Objectives (PDO) are to increase access to water, sanitation, and hygiene services and to strengthen sector institutions in participating states of Nigeria.","status":"pending","grievancesResolved":0,"grievancesUnresolved":0,"grievancesReceived":0},{"uid":"c1b8ebc2775c6ed74ac6dce113c41484","id":"P0000","title":"Nigeria- Accelerating Nutrition Results","description":"","status":"pending","grievancesResolved":0,"grievancesUnresolved":0,"grievancesReceived":0},{"uid":"65327a8345ecd55a44165ac3743d9794","id":"P504693","title":"Nigeria: Primary Healthcare Provision Strengthening Program","description":"The Program Development Objective is to improve utilization of quality essential health care services and health system resilience in the Federal Republic of Nigeria","status":"pending","grievancesResolved":0,"grievancesUnresolved":0,"grievancesReceived":0},{"uid":"f7f80e16307174236c0e4f3c5303d120","id":"P0000","title":"Nigeria: State Action on Business Enabling Reforms (SABER)","description":"","status":"pending","grievancesResolved":0,"grievancesUnresolved":0,"grievancesReceived":0},{"uid":"010377fc3968edc9609b863679f3b6bb","id":"P0000","title":"North Core\/Dorsale Nord Interconnector","description":"","status":"pending","grievancesResolved":0,"grievancesUnresolved":0,"grievancesReceived":0},{"uid":"640baec3809fa660938e545c3e9d3bd0","id":"P0000","title":"Ogun State Economic Transformation Project","description":"","status":"pending","grievancesResolved":0,"grievancesUnresolved":0,"grievancesReceived":0},{"uid":"8213db5e9750c4a4e88dc04a3ebe8992","id":"P0000","title":"Power Sector Recovery Performance Based Operation","description":"","status":"pending","grievancesResolved":0,"grievancesUnresolved":0,"grievancesReceived":0},{"uid":"7802a37a7cac83bb4539ac9ab31e821d","id":"P180640","title":"Rural Access and Agricultural Marketing Project (RAAMP)- Scale Up","description":"The project objective is to improve rural access and climate resilience of communities in targeted rural areas and strengthen institutional capacity for management of the rural road network and in case of an Eligible Crisis or Emergency, respond promptly or effectively to it.","status":"pending","grievancesResolved":0,"grievancesUnresolved":0,"grievancesReceived":0},{"uid":"febd16e9f5859832755ced0be08221d2","id":"P169064","title":"Second Africa Higher Education Centers of Excellence for Development Impact","description":"To improve quality, quantity and development impact of postgraduate education in selected universities through regional specialization and collaboration","status":"pending","grievancesResolved":0,"grievancesUnresolved":0,"grievancesReceived":0},{"uid":"f0545e559131d2492657d193ec0f88de","id":"P181248","title":"Solution For the Internally Displaced and Host Communities","description":"The objective of the Project is to improve access to basic services and economic opportunities for internally displaced persons (IDPs) and host communities in target local government areas (LGAs) in northern Nigeria","status":"pending","grievancesResolved":0,"grievancesUnresolved":0,"grievancesReceived":0},{"uid":"111ec5b70325b93dd89e89f4bedb366c","id":"P179684","title":"Sustainable Power and Irrigation for Nigeria Project","description":"The Project Development Objective is to strengthen dam safety and improve management of water resources for hydropower and irrigation in selected areas of Nigeria","status":"pending","grievancesResolved":0,"grievancesUnresolved":0,"grievancesReceived":0},{"uid":"8a954b4e6f2ae5c5cec610474b38b152","id":"P169405","title":"Sustainable Procurement, Environmental and Social Standards Enhancement Project (SPESSE)","description":"Introducing - Sustainable Procurement, Environmental and Social Standards Enhancement Project (SPESSE)","status":"pending","grievancesResolved":0,"grievancesUnresolved":0,"grievancesReceived":0},{"uid":"152f581d5d4660992f2ac6a66a796a7d","id":"P123112","title":"Transforming Irrigation Management in Nigeria","description":"The Transforming Irrigation Management in Nigeria Project objective is to improve access to irrigation and drainage services and to strengthen institutional arrangements for integrated water resources management and agriculture service delivery in selected large-scale public schemes in Northern Nigeria","status":"pending","grievancesResolved":0,"grievancesUnresolved":0,"grievancesReceived":0},{"uid":"2f144e2381424eff19c9977f84fd9100","id":"P177940","title":"Umbrella Organization for Support for Women's Social and Economic Empowerment through NFWP","description":"The development objective of Umbrella Organization to Support Nigeria For Women Project (NFWP) is to support Nigeria for Women in implementing women's social and economic empowerment activities in targeted areas.","status":"pending","grievancesResolved":0,"grievancesUnresolved":0,"grievancesReceived":0}]

How to File a Complaint

- - - Make Ready Your Info - - -

Steps

1. Gather all the details related to your issue, such as dates, names, and any supporting documents.

2. Have your contact information (email, phone number) ready to enter.

3. Ensure that you clearly understand the problem you want to report.

- - - Fill the Complaint Form - - -

Steps

1. Go to the "Complaint Form" section on the platform.

2. Enter your personal details (name, address, contact information).

3. Describe your issue clearly in the space provided.

4. Upload any supporting documents or images, if necessary.

5. Double-check everything before submitting the form.

- - - Track Your Complaint - - -

Steps

1. Once your complaint is submitted, you’ll receive a tracking number or ID.

2. Visit the "Track Form" page and use your details to check the status of your complaint.

3. You will receive updates on the progress of your complaint through notifications.

4. If needed, you can contact the support team for more information using the platform’s communication options.

Contacts

For more information contact:

Mr. Anthony Gbenga Oshin

Ag. National Coordinator

SERVICOM HQ
Phase 3, Federal Secretariat, Shehu Shagari way, Abuja, FCT, Nigeria.
P.M.B 622, Garki, Abuja

Mr. Igwe Casmir

Head ICT

SERVICOM HQ
Phase 3, Federal Secretariat, Shehu Shagari way, Abuja, FCT, Nigeria.
P.M.B 622, Garki, Abuja
0902 144 1458

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Federal Government of Nigeria

SERVICOM Nigeria

Federal Government of Nigeria

SERVICOM Nigeria

Complaints can be collected on-site by users and recorded in this pre-formatted Excel file. Each row in the file represents a single complaint. Once completed, the file can be imported into the Efeedback Management Platform, where complaints will be managed as usual.

This platform unifies project GM management, improving efficiency and transparency.

It automates tasks, streamlines workflows, and facilitates real-time communication among Grievance Officers, ensuring timely and effective resolution of complaints across all channels.

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